Smart hands for your wherever your site is.
Working with Cisco and Fortinet equipment, structured cabling, wireless access points and server hardware.
What we do on your site
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Smart hands
A technician on site acting as your hands and eyes, so your remote team does not have to travel.
- On-site presence in your data center, server room or branch site
- Work to your instructions, live by phone or video, or from a written procedure
- Hardware swaps, reboots, port and cable checks, with photos as proof
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Hardware installation
New equipment installed cleanly, labeled and documented.
- Switch and rack mounting: servers, switches, firewalls and UPS units
- Power and network cabling, with labels you can read later
- Wireless access point mounting and placement
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Network infrastructure
Switching, routing, security and Wi-Fi that stays up.
- Cisco switch and router installation and configuration
- Fortinet gateway and firewall installation, configuration and replacement
- Structured cabling and patch panel work
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Migration
Moving equipment or services without surprises for your users.
- Equipment room and office moves
- Replacing old hardware with new, with a rollback plan
- Cutover planning and out-of-hours work
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IT support tasks
Day-to-day technical tasks handled for you, on site or remotely.
- Desktop support: PCs, laptops, printers and peripherals
- Software installation, updates and configuration
- Active Directory: user accounts, groups, permissions and password resets
- Equipment inventory, labeling and documentation
- Backup checks and routine health checks
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Troubleshooting
Finding the real cause, not just restarting things.
- Link, port and cabling faults
- Connectivity and performance problems
- Written report of what was found and fixed
Watch a rack come together
From an empty rack to a tested, labeled install.
Empty rack
We start by checking the rails, the space and the power.
Heavy gear first
The UPS and servers go in at the bottom, where the weight is safest.
Mount and align
Cable manager, patch panel, switch and Fortinet gateway are mounted and lined up.
Cable and label
Every cable is run, tied and labeled at both ends.
Test and hand over
We test the ports, then send you photos of the finished work.
Smart hands in action
RJ45 patching, a fiber uplink, a Cisco switch and a Fortinet gateway, tested on site.
Tested. Photos sent to you.
Need a field engineer?
Let’s talk about your project.
The jobs our team handles
From the first cable to the last user account.
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Switch and rack mounting
Switches, servers and patch panels mounted, cabled and labeled so they are easy to manage later.
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Fortinet gateway installation
Fortinet gateways and firewalls installed, connected and configured to your design.
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Access point mounting
Wi-Fi access points mounted, cabled and placed for good coverage, then tested.
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Desktop support and Active Directory
Workstations set up and supported, with user accounts, groups and permissions managed in Active Directory.
How a job runs
The same steps every time, so you know what happens and when.
Brief
You tell us what needs to be installed, moved or fixed.
Site check
We review the site, equipment and access constraints.
Plan
You get a clear scope, price and date.
Do the work
We install or migrate, in the window you chose.
Hand over
Testing, labeling and documentation delivered to you.
Who we are
W Tech Support provides smart hands for businesses and IT teams that need a reliable technician on site without hiring one.
Remote teams still need someone to touch the hardware. We keep the work simple: a clear scope, tidy cabling, and photos and test results when it is done.
- EquipmentCisco, Fortinet, servers, UPS
- Work typeSmart hands, installation, migration
- TeamDedicated technicians
- HoursWeekdays, evenings and weekends by arrangement
- CoverageAcross Europe
Common questions
What does smart hands mean?
A technician on site who acts as your hands and eyes. We mount, cable, swap and test equipment, following your instructions, and send you photos of the finished work.
Which countries do you cover?
We work across Europe. See the Where we support page, or ask us if your country is not listed.
How do I request a visit?
Use the form below or email us. Tell us where the site is, what needs doing and when. We reply with questions or a quote.
Do you work evenings and weekends?
Yes, by arrangement. Tell us the time window you need when you contact us.
Can you follow our own procedures?
Yes. We can work from your written runbook, or follow your engineer live by phone or video.
What should we prepare before a visit?
A contact person on site, access to the room or rack, the equipment and cables you want installed, and the task or procedure. If you are not sure, ask us and we will tell you.
How much does it cost?
Every job is quoted once we know the site and the task. Share your budget in the form and we will tell you what fits.
Request a quote
Fill this in and your email app opens with the message ready to send.
Get in touch
A short message is enough. We reply with questions or a quote.
- Where the site is
- Your budget
- When you need us